Revision Policy
Revisions are based on the package selected. Clients may request the revisions included in their package, and we will revise the design at no extra charge as long as the original design direction and concept remain intact. Revision turnaround time is typically 48 hours.
Refund Policy
Any funds deposited will not be eligible for a refund if the initial design or concepts have been delivered and approved, or if a revision has been requested, unless Expert Website Solutions cancels or ends your contract for a reason other than your breach or non-performance.
All requests for refund will be as per the following arrangement:
A refund request may be made when the initial logo concepts have been provided. However, once you approve the initial designs or request changes, the refund offer becomes void and a refund request will not be entertained.
Once the project has entered the revision phase, the refund offer becomes void and a refund request will not be entertained.
If a refund request is made before the delivery of the initial design concepts, you may qualify for a full refund, less a 10% administration and processing charge.
If the refund request is made within 48 hours of initial design delivery, you will only be eligible for a 66% refund, less a 10% administration and processing charge.
If the refund request is made within 48-96 hours after initial design delivery, you will only be eligible for a 33% refund, less a 10% service and processing charge.
No refund request will be entertained after 96 hours of the initial design delivery. However, we believe in 100% customer satisfaction so you are requested to reach out to us so we can address your concerns.
No refund request will be entertained after 7 working days of customer inactivity. If you wish to restart the order, a restart fee may apply depending on your project.
No request for refund will be entertained if the customer goes unresponsive at any point of time for 5 working days.
All refund requests should be made to the support department. Expert Website Solutions reserves the right to approve or reject any refund request on a case-by-case basis.
No refund will be entertained after the final files have been delivered.
For Website bundles, no refund will be entertained once the initial design mock up has been revised
or the inner pages have been created with client's approval.
All refund requests must be communicated to the support department. Expert Website Solutions reserves the right to approve or reject requests on a case-by-case basis if there is a breach of the user agreement.
For Expert Website Solutions/custom bundles, the refund policy will apply in the same manner as it applies to individual packages.
For instance, if you order both logo and web design services and approve the logo, you may only be eligible for a refund on the website service at the initial design stage.
A refund request should have a legitimate reason and will be reviewed against the design brief and the client's revision feedback. If the concept has been created according to the approved brief, a refund may not be approved; however, further revisions will be provided according to the package until you are satisfied.
It is also agreed that, under any circumstances, both parties (Expert Website Solutions & Client) will not publicly attack or criticize each other, including any employees, associates, or partners, on public forums, blogs, social networks, or similar platforms during or after the contract period. Both parties also agree not to communicate in a way that damages the reputation of either party or their employees, associates, or partners. In case of breach, the breaching party may be required to pay reasonable compensation as determined by the non-breaching party.
The Money Back Guarantee applies when a request is made in good faith. If a client places design orders with more than one agency for the same job with the intention of claiming a refund, Expert Website Solutions does not consider this to be good faith. In such instances, we reserve the right to decline the refund request.
All design jobs require client input before finishing the design which is why it is requested that the customer is active throughout the process and gives feedback in order to get the required results.
The 100% unique design guarantee qualifies you for a new logo if the logo designed by Expert Website Solutions is found to be considerably similar to another existing design. Any likeness to an existing design will be considered a coincidental event, and Expert Website Solutions will not accept responsibility or any claim for compensation in such a case. It is the client's responsibility to copyright their artwork.
How To Claim Your Refund
To ensure that your refund request is processed effectively and is approved, please make sure that you meet the following requirements.
1. Specify your concern and claim your refund through any of the following three methods:
i. Toll free number: +1 (331) 373-4143
ii. Live Chat.
iii. Email. (info@expertwebsitesolutions.com)
We will try to resolve your query or concern according to our revision policy. If the refund is approved, our refund department will email you the refund request approval.
After the refund, the rights to your design would be transferred to Expert Website Solutions and you would not legally be allowed to display any version of the design sent by the company.
1. Since the rights to the design would be transferred to Expert Website Solutions, you agree that you will have no direct or indirect right to use any response, content, work product, or media, and you will have no ownership interest in the same.
2. In cooperation with copyright authorities, Expert Website Solutions may share copyright acquisition data for refunded designs to restrict the reuse of those designs as original designs in the future.
If you have any questions or concerns about our Refund Policy, please get in touch with us by clicking here (info@expertwebsitesolutions.com).
My Account
The My Account area is a convenient way to communicate. It is your sole responsibility to check the account section for all questions, queries, concerns, and any other instructions from the designer. Failure to actively check the My Account section may affect your refund request. If you are unsure how to use the My Account area, please contact customer support at any time for prompt assistance.
Quality Assurance Policy
In order to provide you with complete satisfaction, our designers are instructed not to deviate from the specifications provided by the client in the order form.
The designs are crafted after adequate and thorough research to ensure quality and uniqueness.
100% Satisfaction Guarantee
We revise the requested design and continue improving it until you are satisfied, depending on your selected package.
Domain and Hosting
Domain and Hosting are provided free of cost with packages, where applicable.
All email accounts assigned with the website package can be configured on third-party email software such as Outlook.
If you wish to opt out of hosting the website with us, you will not be provided email accounts.
Delivery Policy
All design order files are delivered to "My Account" on the date specified in the "Order Confirmation". An email is also sent to inform the client that the design order has been delivered to their account area. All policies pertaining to revision & refund are subject to date and time of design order delivered to client's account area.
All customized design orders are delivered via email within 5 to 7 days after receipt of order.
We offer a RUSH DELIVERY service through which you can have your first logo within 24 hours by paying just $100 additional! For further help, get in touch with our customer support department.
Record Maintenance
We keep your final design archived after we deliver your final files. If you wish to receive the final files again, we can email them upon request.
Customer Support
We offer 24-Hour Customer Support to address your questions and queries.
You can get in touch with us at whatever time and we promise a prompt reply.
Correspondence Policy
You agree that Expert Website Solutions is not responsible for any correspondence from email address(es) other than the official address under our own domain, i.e. "info@expertwebsitesolutions.com" or any phone number that is not specified on our site. Expert Website Solutions will not be responsible for any damage caused by such correspondence. We only accept responsibility for correspondence sent through email addresses under our own domain name or through the phone number currently specified on the Expert Website Solutions website.
Money Back Guarantee
We are extremely confident in the work we do, which is why we back it with a money back guarantee. If we are unable to meet your expectations, we will give you a refund according to this policy.
100% Unique Design Guarantee
At Expert Website Solutions, we promise that all of our logos are created from scratch. We will provide you with a logo that is appropriate and in complete compliance with your design brief.
SMS/Messaging Terms
By checking the SMS consent box on our contact or inquiry forms, you agree to receive SMS messages from Expert Website Solutions related to project updates, client coordination, appointment or inquiry follow-ups, and service-related communications.
Message frequency varies based on your inquiry, project activity, and communication needs. Message and data rates may apply. Consent to receive SMS messages is not a condition of purchase.
You may opt out of SMS messages at any time by replying STOP. After you send STOP, we may send a confirmation message that you have been unsubscribed. For help, reply HELP or contact us at info@expertwebsitesolutions.com or +1 (331) 373-4143.
SMS opt-in data and consent are handled according to our Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
